Dumfries Bathrooms Ltd. Terms and Conditions of Business
In these conditions Dumfries Bathrooms Ltd, is referred to as the Company and the person or persons entering into the agreement as the customer.
1. Terms & Conditions: All terms of the contract between the Company and the Customer are contained in this document.
2. Availability of Goods: We the Company will not be liable should a supplier fail to deliver goods ordered by a customer. Should a supplier be unable to supply any goods, we will contact the customer to advise and may suggest an alternative product, but it is the customers responsibility to decide on the alternative product.
3. Out of Stock Items: All products are subject to availability. Back ordered products include items currently not in stock. These items will be ordered from the supplier but can take 1-6 weeks to arrive. If for any reason we determine that a back-ordered item will no longer be available, we will notify you immediately.
4. Price: The price specified in the contract will remain fixed from the contract date. VAT will be charged at the current rate at the time of invoice. Should the VAT rate change between the date of quotation and invoice, the current rate will apply.
5. Delivery: If we give you a date for delivery of products, we both agree that this is an estimate only and that we will not be liable to you if the delivery date is not met provided that we deliver the products, or perm the services, within a reasonable period of time. Supply and delivery dates may vary without written consent from our suppliers. Should this occur, we will contact you.
6. Payment: A deposit of 50% will be required to pre order goods which are detailed in your quotation. The remaining balance must be paid prior to delivery of your bathroom items.
7. Cancellation: The Company reserves the right to cancel a contract at any time without explanation and will return to the customer all monies paid. The customer may cancel the contract at any time prior to 3 weeks before the agreed delivery date. Should the Customer decide to cancel within the 3 weeks, the company reserves the right to charge a re-stocking fee to cover costs of returning goods to suppliers. Should the Customer cancel during the 7 days prior to delivery, the Company reserves the right to retain the full deposit value.
8. Retention of tile: The Company remains the legal owner of the goods until the final balance is paid. If the customer obtains possession of the goods before making full payment of the goods, you agree to hold them on behalf of the Company until the final balance is paid and then the Customer will become the legal owner of the said goods.
9. Warranties: All warranty claims must be made directly to the manufacturer or supplier. The Company may act as a liaison with the manufacturer to expidite the warranty claim. The Company will not be held directly responsible for manufacturer's warranties. All goods will be checked and inspected by the company prior to delivery dates. It is the Customers responsibility to report any defects to the Company within 24 hours of delivery. The company will not be held responsible for damage or defects if not reported within the specified period.
10. Privacy policy: We will not disclose or sell your name, address, email or phone number or any other personal information to a third party.
11. Installation of works: The company will recommend their approved bathroom installers to install your bathroom items or you may use your own contractor. Where the company introduces an installation partner or contractor, the company will not be held responsible for liability of works. These works will be between the Customer and the installer.
12. Complaints: Complaints must be submitted in writing to the Company with any supporting photographic or video evidence where appropriate. We will aim to resolve any complaints or grievances with in 7 days of receipt. This may entail us liasing with Manufacturers and suppliers on the Customers behalf where required.